It is our goal at Marrella & Co. Fine Jewels to surpass your expectations with premium customer service, unique products and exceptional values.
Qualifying Merchandise May Be Returned For Exchange Or Store Credit Only. All Returns Must Be In The Original Condition As Sold And Include All Packaging (Original Paperwork, Warranty Papers, Boxes, Etc.) Returns Must Be Within 30 Days From The Date Of Purchase.
We regret that special orders are not returnable, and that no return or exchange can be made. All special orders require a minimum of 50% non-refundable deposit. Custom work including sizing and alterations and not returnable, refundable or exchangeable.
Items may be put on layaway for up to 90 days at no additional cost. Periods over 90 days are subject to additional charges. A minimum restocking fee will apply on forfeited/cancelled items. (Minimum $50.00 or 10%, whichever is greater)
Upon receipt, appraisals will be provided at no charge on any item with a purchase price over $500.00 (Up to one year from date of purchase.)
Please be aware that most natural gemstones receive some form of enhancement process from the time they are extracted from the earth by one or more traditionally accepted trade practices. All relevant information will be provided to the best of our knowledge.
It is recommended that jewelry purchased at Marrella & Co. be inspected every six months. We are happy to provide this service to our customers at no charge.
A minimum fee of $35.00 will apply.
Concerning estate jewelry, the purchaser understands that a limited warranty will apply to this type of merchandise.
We are not responsible for altered gemstones left for repair, custom design, or appraisal. This includes, but is not limited to, diamonds, colored stones, pearls or false stampings on metal goods which may be mismarked. Regarding watch repairs, rust and/or abuse will void any warranty. We will not be responsible for any article left for more than 60 days.
By accepting said articles it is understood that this store or any of its employees is not responsible for identification or condition of stones or jewelry at the time of receipt. Any damage or loss due to negligence will be limited to the usual cost to repair or replace the item(s) and is not to exceed the value if stated.
*We reserve the right to alter these terms and conditions without notice.